Refund policy
Last Updated: July 20, 2026
At Kayla Michelle Beauty, every product is carefully inspected before it is shipped. Due to the personal nature of our fragrances and body care products, all sales are final.
Final Sale Policy
For hygiene, safety, and quality assurance reasons, we do not accept returns, exchanges, or refunds on:
- Eau de Parfum
- Fine Fragrance Mists
- Body Butters
- Body Oils
- Shimmer Body Oils
- Gift Sets
- Discovery Sets
- Promotional or discounted items
- Gift Cards
Once an order has been placed, it cannot be canceled after it has begun processing.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos of the product(s)
- Photos of the shipping box and packaging, if applicable
If your claim is approved, we will provide a replacement or another appropriate resolution at our discretion.
Lost or Stolen Packages
Kayla Michelle Beauty is not responsible for packages that are lost, stolen, delayed, or marked as delivered by the shipping carrier.
If your package is lost in transit, please contact the shipping carrier directly. We will gladly assist you in filing a claim when possible.
Incorrect Shipping Address
Customers are responsible for providing an accurate shipping address.
Orders shipped to an incorrect address provided at checkout cannot be refunded. If a package is returned to us due to an incorrect or undeliverable address, additional shipping charges may apply before it can be reshipped.
Allergic Reactions
Customers are responsible for reviewing all ingredient information before purchasing.
Because everyone’s skin is different, Kayla Michelle Beauty is not responsible for allergic reactions, sensitivities, or skin irritation resulting from the use of our products.
If irritation occurs, discontinue use immediately.
Contact Us
For questions regarding your order, please contact us at: